All Healthy Horse Inside Out products are sent via NZ Postal services.
Delivery is generally 3 days, allow extra for Rural Delivery and South Island.
All products are shipped out within 24 hours of receiving, Monday-Friday. All orders received over the weekend are sent Monday morning.
Please be patient during COVID high stress times. Unfortunately this is out of everyone's control.
The shipping prices available to you are flat rate, so not necessarily what HHIO pays for it. HHIO has covered the excess shipping cost in order to make getting product to you economical and to help simplify shipping options.
So please with this in mind, select the correct shipping option for your weight and Island destination.
Rural Delivery - if your address is Rural Delivery and the Rural Delivery option is not selected, your package will not be automatically sent and delays will occur whilst contact is made for either an alternative non rural address or payment is made for the RD fee $6. Please avoid this nor get offended when asked, as it is timely exercise chasing this up with you, time i would much rather be spending on developing new products for you or with my own horses!
If you are unsure whether you are RD or not, check your address on NZ Post website in the post code finder.
HHIO is a family business and does its best to provide economical shipping rates so please have the courtesy of selecting the correct option including RD.
South Island: please be aware if your address is classed as RD or not.
Unfortunately NZ Post has classed some smaller towns in the South Island as RD.
You can easily check if your address is RD or not, by checking on the NZ Post website. If you do not wish to pay RD fee's, please check the alternative address is also non rural.
From HHIO postage's view, what NZ Post has classified as RD goes.
Unfortunately i can not remove a RD fee even if i wanted too; even if you believe that you have never paid RD before or you believe your address is not RD or your postie said you don't have to pay RD fees.
BANK DEPOSITS - Orders that select bank deposit will not be dispatched until payment received. No exceptions. If you are wanting sent or picked up the same day (by mutal arrangement), feel free to send a screen shot of payment through and this can be arranged if possible.
Thank you in advance for your understanding and courtesy.